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Thursday dating events refund: what Thursday's pages say

Thursday has a refund-policy page for ticket refund and cancellation terms, but it loads by script. Where each problem goes, from Thursday's own pages.

By Staff, Swipe Times 2 min read

Can you get a Thursday dating events refund? Thursday has a dedicated refund policy, described in its own code as “ticket refund and cancellation terms”. Its wording loads by script and this desk could not read it on 16 October 2026, so we state no terms.

Related: the UK price evidence and how Thursday events work.

Where does a Thursday dating events refund question go?

As read on 16 October 2026:

ProblemRoute Thursday gives
Refund or cancellationThe refund-policy page (not readable here)
Order or ticket helphello@getthursday.com, per the FAQ
Incident at or after an eventVenue staff, local authorities, then the Issue at an Event form (incident policy)
Lost or damaged belongingsDisclaimed: venues are “independently owned and run”

The incident policy says Thursday runs no criminal background or identity checks on attendees.

Frequently asked questions

Can I get a refund on a Thursday event ticket?

Thursday’s refund-policy page, which its code says covers ticket refund and cancellation terms, loads by script and was not readable on 16 October 2026. The FAQ and incident policy, as read, state no terms. Read the refund page, or ask hello@getthursday.com, before buying.

How do I contact Thursday about an order?

Thursday’s FAQ, read on 16 October 2026, says: “For help with an order, contact hello@getthursday.com.” Tickets are bought at online checkout and arrive by email, so keep that ticket email to hand and include its details when you write in about a booking.

What happens if I have an issue at a Thursday event?

The incident policy says to alert venue staff and, for a criminal offence, the local authorities first, then use the Issue at an Event form or send a written statement to hello@getthursday.com. Thursday says it will not be held liable for loss or damage to personal items.

Swipe Times covers dating for adults aged 18 and over.